RESIDENT SERVICES MANAGER

 

 

Location: Pelham Lifelong Learning Center, Framingham, Massachusetts

Position Purpose:                  Develop, coordinate, implement and evaluate all program functions of the Pelham Learning Center

Reports to:                             Executive Director

Positions Supervised:            Teen/Young Adult Program Coord.,  HOPE Program., Resident Services Coordinator; Interns/Volunteers

 

Primary Responsibilities:

Program

  • Develop and implement a year-round program schedule to include scheduling of TAP programs for all residents.
  • Develop and implement comprehensive program activities in the areas of technology, ESL, education, employment, academic achievement, social/recreational, health, arts/culture, leadership development, substance abuse education and prevention, civic engagement, and economic development for the continuum of ages that utilize the center.
  • Oversee daily programming specifically for youth 13 years and over; outreach to the population to ensure regular participation.
  • Plan and carry out social opportunities to connect with neighbors in and outside the development.
  • Plan and implement Youth Rap activities year-round,  including school vacation weeks, summer, holidays, etc.
  • Work with Center Coordinator to market all programs via newsletter, newspaper, flyers, and cable as needed.
  • Coordinate and implement programs at the center in partnership with other social service agencies, such as the Scouts, YMCA, YWCA, SMOC, etc.
  • Coordinate and carry out annual poster contest for NEAHMA and Mass. Housing.

 

Administrative

 

  • Maintain accurate records and contact information for all site attendees, including children and adults.
  • Prepare and submit monthly (program, events, demographics) reports to the Center Director.
  • Manage Youth Rap program billing, budgeting and grant proposals.
  • Work closely with the Center Director on seeking out and responding to grant/funding opportunities.
  • Work closely with the Center Coordinator on the development and dissemination of a consistent program schedule.
  • Recruit, train and supervise program staff, volunteers and college interns.
  • Attend and participate in networking opportunities that will enhance and further the mission and purpose of the center.
  • Maintain all grant related files and documentation in preparation for reporting and evaluation.
  • Maintain vendor files for recreation programming, such as bus companies, entertainers, caterers, field trip sites, etc.
  • Assist the Center Coordinator  on the production of the monthly newsletter, including submitting articles and coordinating the participation of the youth.  Maintain file on all newsletters.
  • Maintain inventory of equipment, supplies and other necessary materials; submit purchase orders to Center Director for approval in a timely manner.
  • Inform the Center Director, Center Coordinator and maintenance of potential safety hazards or actual incidents.
  • Inform the Center Director of any required intervention between residents and CMC.
  • Work with Center Coordinator to prepare activity room for events, to include table set-up, hosting, food preparation, clean up before and after the event.
  • Submit petty cash requests to the Center Director, submit all receipts in a timely manner to the Center Director for monthly reconciliation.
  • Transport program participants in company van to specific events.
  • Positively promote Pelham Apartments in the community and within the complex.

 

 

Knowledge, Skills and Abilities:

 

  • Effective communicator with ability to engage a range of stakeholders in writing and verbally.
  • Ability to plan, organize and facilitate the scheduling of multiple programs and providers.
  • Ability to produce documents and reports that meet specified standards and time frames.
  • Self-directed with the ability to prioritize and multi-task.
  • Ability to maintain positive relationships with a wide variety of program participants, providers, stakeholders and staff.
  • Literate with technology and software (Word, Excel, PowerPoint, etc.) website development and social media.
  • Ability to represent  the Pelham Learning Center at various community events and task forces.
  • Ability to identify resources, including funding opportunities to support the work of the Pelham Learning Center.
  • Accurate and timely record keeping.
  • Common sense, flexibility and a sense of humor.
  • Passion and personal interest in working with people and providing assistance.

 

Education and Experience:

 

  • Ideal candidate will have at a minimum a B.A. in management, social work, education or related fields.  Relevant experience can be substituted for education.
  • Experience working in community partnerships and organizations on projects that require multi-agency coordination.
  • Knowledge of the Framingham/ MetroWest community a plus.
  • Knowledge and experience working with organizations serving the following populations:  youth, families, seniors, immigrants, unemployed,people with substance use, mental health related issues, physical and learning disabilities.