RESIDENT SERVICES MANAGER
Location: Pelham Lifelong Learning Center, Framingham, Massachusetts
Position Purpose: Develop, coordinate, implement and evaluate all program functions of the Pelham Learning Center
Reports to: Executive Director
Positions Supervised: Teen/Young Adult Program Coord., HOPE Program., Resident Services Coordinator; Interns/Volunteers
- Develop and implement a year-round program schedule to include scheduling of TAP programs for all residents.
- Develop and implement comprehensive program activities in the areas of technology, ESL, education, employment, academic achievement, social/recreational, health, arts/culture, leadership development, substance abuse education and prevention, civic engagement, and economic development for the continuum of ages that utilize the center.
- Oversee daily programming specifically for youth 13 years and over; outreach to the population to ensure regular participation.
- Plan and carry out social opportunities to connect with neighbors in and outside the development.
- Plan and implement Youth Rap activities year-round, including school vacation weeks, summer, holidays, etc.
- Work with Center Coordinator to market all programs via newsletter, newspaper, flyers, and cable as needed.
- Coordinate and implement programs at the center in partnership with other social service agencies, such as the Scouts, YMCA, YWCA, SMOC, etc.
- Coordinate and carry out annual poster contest for NEAHMA and Mass. Housing.
- Maintain accurate records and contact information for all site attendees, including children and adults.
- Prepare and submit monthly (program, events, demographics) reports to the Center Director.
- Manage Youth Rap program billing, budgeting and grant proposals.
- Work closely with the Center Director on seeking out and responding to grant/funding opportunities.
- Work closely with the Center Coordinator on the development and dissemination of a consistent program schedule.
- Recruit, train and supervise program staff, volunteers and college interns.
- Attend and participate in networking opportunities that will enhance and further the mission and purpose of the center.
- Maintain all grant related files and documentation in preparation for reporting and evaluation.
- Maintain vendor files for recreation programming, such as bus companies, entertainers, caterers, field trip sites, etc.
- Assist the Center Coordinator on the production of the monthly newsletter, including submitting articles and coordinating the participation of the youth. Maintain file on all newsletters.
- Maintain inventory of equipment, supplies and other necessary materials; submit purchase orders to Center Director for approval in a timely manner.
- Inform the Center Director, Center Coordinator and maintenance of potential safety hazards or actual incidents.
- Inform the Center Director of any required intervention between residents and CMC.
- Work with Center Coordinator to prepare activity room for events, to include table set-up, hosting, food preparation, clean up before and after the event.
- Submit petty cash requests to the Center Director, submit all receipts in a timely manner to the Center Director for monthly reconciliation.
- Transport program participants in company van to specific events.
- Positively promote Pelham Apartments in the community and within the complex.
Knowledge, Skills and Abilities:
- Effective communicator with ability to engage a range of stakeholders in writing and verbally.
- Ability to plan, organize and facilitate the scheduling of multiple programs and providers.
- Ability to produce documents and reports that meet specified standards and time frames.
- Self-directed with the ability to prioritize and multi-task.
- Ability to maintain positive relationships with a wide variety of program participants, providers, stakeholders and staff.
- Literate with technology and software (Word, Excel, PowerPoint, etc.) website development and social media.
- Ability to represent the Pelham Learning Center at various community events and task forces.
- Ability to identify resources, including funding opportunities to support the work of the Pelham Learning Center.
- Accurate and timely record keeping.
- Common sense, flexibility and a sense of humor.
- Passion and personal interest in working with people and providing assistance.
Education and Experience:
- Ideal candidate will have at a minimum a B.A. in management, social work, education or related fields. Relevant experience can be substituted for education.
- Experience working in community partnerships and organizations on projects that require multi-agency coordination.
- Knowledge of the Framingham/ MetroWest community a plus.
- Knowledge and experience working with organizations serving the following populations: youth, families, seniors, immigrants, unemployed,people with substance use, mental health related issues, physical and learning disabilities.